Popular Beaches
Luxury Hotels
FAQs
Payment and Cancellation
- All bookings will receive a full refund if cancelled more than 42 days (6 weeks) prior to the arrival date.
- Bookings cancelled between 42 & 30 days prior to arrival, forfeit the deposit.
- Bookings cancelled less than 30 days of the arrival date, forfeit the full payment.
- Our check in time is from 14:00 onward. We require guests to notify us prior when they wish to check in as the apartment or villa may have a guest who is only checking out that morning..
- Our check out time is 11:00. If you need to check out later, we require guests to notify the reservationist beforehand. Additional charges will be levied against the guest for any late checkouts.
- We will try to accommodate all other arrival and departure times. If you have any special requests, please contact the office to arrange this prior to the date of your arrival.
- To guarantee early arrivals or late departures, an additional fee of half a day’s rental may be charged.
- Upon check-in, you may be required to produce proof of identification.
- Should guests not check-out at the agreed time on the check-out date, the manager will be entitled to charge for the overstay at a rate during booking period.
- It is important to note that by agreeing to our terms and conditions, the guest authorises CozyStay Holiday Rentals to utilise their deposit to cover any breakages or damages to the property.
- In order to confirm a reservation, a deposit payment of 50% is due within 72 hours of written confirmation of booking.
- A balance payment of 50% is due 30 days prior to arrival.
- We don’t charge any booking fee.
There is a minimum 3 days stay requirement for most of the year. During peak seasons (Christmas & New Year), the minimum stay is from 7 to 10 days. For holidays such as Easter and Chinese New Year, the minimum stay is 5 days. This may not be applicable to some villas & apartments.
Our holiday accommodation, while in ideal locations, with stunning views and being close to the beach is situated in residential areas. This means that your neighbours go to work in the morning and so require quiet during night time.
Guests are expected to keep noise to a minimum after 9PM during the week and 11PM on weekends. Excessive noise can result in fines being levied against the guest by the apartment or villa’s corporate body.
When you rent one of our accommodation rentals, you will rent out the entire villa or apartment. The only people who will have access to the premises will be you and your family.
Some apartment complexes or estates on which our villas are situated do have shared facilities such as laundry, pool, gym or tennis courts. These will be shared unless stated otherwise.
We request that guests give us a call or send us an email letting us know when they’d be arriving at the property. We offer a concierge service ensuring our guests are met and welcomed at the property.
We’ll meet you at the property; give you the keys, a map of the area and a list of important numbers in case of emergencies. Guests are provided with a welcome pack with cleaning and toiletry essentials to get them started.
FAQs
Reservations
CozyStay Holiday Rentals has a range of exclusive properties around Cape Town. Depending on the area you’re looking at renting in and your price range we’re sure to have something perfect for you. Have a look at our website for some fantastic properties.
The availability is listed on each property but always check with the reservationist. If you’re having difficulty finding the perfect rental for your holiday they can assist in finding something that’s suitable for your number of guests and budget.
Booking your holiday accommodation with us is simple. Click on the “contact us” page and enter your details or send a mail directly to booking@cozystayholidayrentals.com
One of our reservationists will get back to you by email or telephone and discuss specifics to ensure you’ve booked accommodation suitable for your needs.
Once everything is in order, a 50% down payment on your rental is required. Guests are required to pay the balance 30 days prior to check in date.
As soon as we’ve received your deposit, we’ll notify you via email. You’ll be provided with the relevant contact details so you can let us know what time you’re arriving on your check in date.
If by some fluke the apartment or villa is no longer available after your booking is confirmed we’ll contact you right away to suggest an alternative or we will refund you in full.
We have a strict no smoking policy in doors. While ashtrays are provided in most apartments and villas, we expect guests to smoke outside of the apartment or villa.
This varies between each holiday rental property and depends entirely on the owner. This should always be discussed with the reservationist during the booking process.
A security deposit of is required which will be requested by the lessor 15 days prior to your arrival. The security deposit can be paid via Credit card or bank transfer. If payment in full has been received prior to the date of your arrival, this security deposit will be returned to the Lessee 48 hours after check out. In the event that the villa or apartment is damaged or any breakages occur during the rental period including both inside and outside, the costs will be deducted from this security deposit. This excludes normal and acceptable wear and tear. The condition of the property will be judged at the sole discretion of the owner of the property or the owner’s representative. If damages were to exceed the amount of the security deposit, the Lessee will be held liable to pay the outstanding amount to the Lessor as soon as possible.
We take payment by credit card or bank transfer. All card transaction are billed in South African Rands and converted to your local currency by the card issuer at their prevailing rate.
All of the accommodation we offer is self-catering unless stated otherwise. Guests are expected to provide their own ingredients for cooking. All of our accommodation is located close to shops and restaurants.
Guests can have fast food delivered at their own expense from Mr Delivery, Debonairs and a variety of other establishments. Some establishments do not accept card payments for deliveries.
Grocery retailers Woolworths and Pick n Pay offer online shopping and if guests do not have their own transport, we encourage them to make use of these services.
Yes, we provide a set of towels for the maximum number of guests that can stay at the property. Bedding is provided for all beds on the premises.
When guests check in, they are provided with a list of emergency contacts in case of fire, medical or safety emergency.
If there’s a problem with the accommodation please contact the reservationist who will do the necessary to have the problem resolved as quickly as possible with as little impact as possible on your vacation.
If during your stay you need additional cleaning please let the reservationist know prior when making your booking so the necessary arrangements can be made with our contracted cleaners.
A thorough cleaning of the accommodation is arranged before and after guest arrival if the apartment is uninhabited for more than 5 days. Guests are however expected to take the trash out and leave the apartment or villa in a decent condition.
After the guest has left, the accommodation will be thoroughly checked out for damages and missing items. Should there be none the breakage deposit is returned within 48 hours.
Our Testimonials
What Our Customer Say Us
Staff were incredibly easy to deal with, and of course the house was absolutely stunning and in an amazing location, will definitely stay here again and highly recommend it to anyone in cape town.
Joey Z.
The Villa was the absolute perfect place to stay in Cape Town. It is in a perfect location. It is close to shopping and dining with a breathtaking ocean view, but also just far enough away from the hustle and bustle to be a retreat as well. This is the PERFECT vacation getaway spot!!!
Michael L.
My husband and I rented a villa for a week to celebrate our 40th wedding anniversary. The website looked great and nothing about the real experience was a disappointment. From the time we came upstairs from the spacious and secure underground parking, we were delighted.
Lesley S.
Le penthouse est tous simplement parfais!!! Le luxe à l'état pure. La vue est magnifique sur l'océan, la tête du lion et les 12 apôtres. Extrêmement bien situé dans Camp Bay, à 10 minutes de marche de la rue principale et la plage. La villa est en parfaite condition et extrêmement propre. Nous avons adorer et nous la recommandons sans hésitation. Allez s'y vous serez ravis.
jean-francois
A exclusive, modern designer villa situated in Camps Bay, just 10 minutes from Cape Town. We stayed there with a family of six persons and loved every minute. Beatiful wiew, well-equipped and friendly service
Janfjeld
Fantastic location, spacious house that ouses quality. Camps Bay is always great, but staying here was the cream on the cake. Every need is taken care of - just a shame we only stayed for a week.
Jonathan & family
From the moment I made contact with the owner it was a fabulous experience. It is a very secure property; user friendly with modern facilities. The bathrooms are well appointed with under floor heating, the beds comfortable with fabulous views of the ocean.
D & M Blue
Their villa is very nice and the location too. I stay 2 weeks with all my family ( sons and grandsons ) and all of us has his own privacy. The service was good and the people were very nice. I will recommend this house to all my friends
Helena L.
English